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Please note that requests are not guaranteed and are subject to availability.


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You will pay   during your stay. We ask for your credit card details only to perform a pre-authorisation. To guarantee your booking, we reserve the right to pre-authorise your credit card up to 6 days prior to arrival. For more information on pre-authorisations, please read our Guesthouse Policies.

You will be charged   immediately. Please note that all advance payments are final. For possible refunds and other information on prepaid reservations, please read our Guesthouse Policies.

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Proceeding with the reservation, you further agree and acknowledge that your stay shall be subject to our Guesthouse Policies. Therefore, please double-check your reservation details and our policies before clicking on BOOK NOW. Later changes might not be possible anymore.

 

Guesthouse Policies

When is the check-in time?
Check-in time is from 15:00 until 22:00.
Can I check in before 15:00?
Check-in before 15:00 is subject to availability and must be requested in advance. Please contact us prior to your arrival date to ensure a smooth process.
Can I leave my luggage if the room is not ready before 15:00?
Yes, you are welcome to leave your luggage with us until your room is ready. In the meantime, we will do our best to prepare your room as soon as possible and may offer you an earlier check-in.
Can I arrive after 22:00?
It is generally not possible to check in after 22:00. However, we may be able to arrange a later check-in on a case-by-case basis, depending on availability and if we receive sufficient advance notice. Please contact us before making a reservation to inquire about the possibility of retrieving the keys after 22:00. All requests must be confirmed by us.
When is the check-out time?
Check-out time is by 10:00. If you need a later check-out, please contact us before your arrival or during your stay, and we will do our best to accommodate your request. If a later check-out is not possible, you are welcome to leave your luggage at the reception and pick it up later.
Can I smoke in the room?
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Are pets allowed at your property?
Pets are allowed at our guesthouse at an extra charge of 10.00 EUR per pet, per night.
Can I get an extra bed in the room?
The general occupancy of each of our units is 1-2 persons per per room. A maximum of 4 guests is permitted to stay in a Double Room with the addition of extra beds. Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.
Is my child entitled to a free stay or discount?
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25.00 EUR per night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 45.00 EUR per night for using an extra bed.
Do we have to pay extra if our child sleeps with us in the bed?
Children from 3 years old to 11 years old can stay for 25.00 EUR per child per night in existing bedding. Children 12 years old and over stay for 45.00 EUR per person per night in existing bedding.

Reservations

How do I make an online reservation?
To make a reservation, please visit www.galeriarooms.com. Enter your preferred arrival and departure dates, along with the number of rooms you need. You will have the opportunity to select the number of adults and children in the next step. Follow the on-screen instructions to complete your booking. Once your reservation is successful, you will receive a confirmation email.
I have made a reservation but didn’t receive any confirmation.
Please contact us right away to verify your reservation. You can reach us by calling our Front Desk at +386 40 476 756 or by sending an email to info@galeriarooms.com.
How can I confirm my reservation?
Reservations can be confirmed by providing your credit card details for a pre-authorisation or by making an advance payment as a guarantee of your arrival.
Am I required to enter my credit card details to book a room on your website?
Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.
I’m having trouble making an online reservation. Is there a number I can call for help?
If you encounter any issues during the reservation process, please call our Front Desk at +386 40 476 756 or send us an e-mail at info@galeriarooms.com.
I am unable to complete my reservation because the website is stuck in an endless processing loop. What should I do?
It is likely that our system cannot process your credit card due to issues with 3DSV or 3DSV2 security protocols. Please contact your credit card provider or the issuing bank to check if there are any restrictions on online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
Why do I have to provide my credit card number during the reservation process?
To confirm your reservation, we will require your credit card details for a pre-authorisation at any time before your arrival date. Pre-authorisation acts as a credit check to ensure that your credit card is valid and has sufficient funds available to cover all or part of the reservation costs. During the pre-authorisation process, the amount for your reservation will be temporarily held as unavailable for a specified period. If you select one of our non-refundable or pay-in-advance offers, your credit card will be charged the full amount at the time of reservation.
My credit card is valid. Why can’t I complete my reservation?
Please double-check that all the information from your credit card has been entered correctly, and verify the type of credit card you are using. We only accept MasterCard, Visa, and American Express. If all the details are accurate, please reach out to your credit card provider or your issuing bank to inquire about any limitations regarding online authorisations, or to confirm whether your credit card supports 3DSV or 3DSV2 security protocols.
How can I book a room if I don’t have a credit card?
If you do not have a credit card, we can prepare a pro forma invoice and send it to you via email. In this case, payment must be made by bank transfer prior to your arrival. To request a pro forma invoice, please email us at info@galeriarooms.com.

Changes, Cancellations and Payments

Can I cancel or change my reservation free of charge?
Whether you can change or cancel your reservation free of charge depends on the cancellation policy selected during the reservation process. The cancellation policy is displayed when selecting the preferred room type and rate, and it is also included in the confirmation details of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.
How can I change or cancel my confirmed reservation?
You can change or cancel your reservation by sending an e-mail to info@galeriarooms.com.
Can I pay when I arrive at your guesthouse?
During the reservation process you can select to pay upon arrival. Nevertheless, we will ask for your credit card details just to perform a pre-authorisation, which will guarantee your reservation. To learn more about pre-authorisations, please check our Guesthouse Policies.
What happens if I forget to change or cancel my reservation?
Unfortunately, if you fail to change or cancel your reservation on time, you will be charged the total amount of the reservation.

Services and Facilities

Do you serve breakfast?
Our guesthouse does not serve breakfast; however, the staff is happy to provide great recommendations for nearby breakfast options.
Is breakfast included in my reservation?
Breakfast is not included as it is not offered at our guesthouse.
Can I reserve a parking space?
Yes, it is possible to make a reservation.
Where can I park my car?
We offer on-site parking at Galeria Rooms for an extra charge. The parking lot is secured with a ramp.
Is your parking free of charge?
Our parking facilites are not free of charge. Parking costs an additional 15.00 EUR per car per night until check-out time.
We have an electric car. Where can we charge it?
We do not offer charging stations at Galeria Rooms. However, there closest charging stations are located on Štefanova ulica (1-minute walk from us).
We are arriving by bus/train. Is there a transfer service from the main station?
We do not offer pick-up service from the station but you can call a taxi or we can call one for you. Please be careful not to take one of the taxis waiting in front of the station, as they tend to overcharge.
I saw you offer transfers. Can I reserve one from the bus/train station?
We offer only intercity transfers. If you require a transfer from the bus/train station, you can call a taxi or we can call one for you.
Do you offer airport transfers?
Yes, we offer aiport transfers in collaboration with our partner Welcome Pickups. If you require a transfer from or to Ljubljana Airport, you can book it directly by clicking on a link that you will receive after making a reservation. As Galeria Rooms' reception hours are limited, please verify your scheduled arrival time and our policies regarding eventual late check-ins before booking a transfer.
How much does an airport transfer cost?
The general price is 50 EUR per way. However, the price may increase if you travel with more than 3 pieces of luggage. For an exact estimate, we suggest that you go directly to our booking page, where you can insert the date and hour of the transfer, and the number of passengers and luggage pieces.
Can we store our bicycles?
We do not have a storage room for bicycles but you can safely lock your bicycles in the driveway of our building.
We travel with high-end/expensive bicycles. Can we store them in our room?
Storing bicycles in guest rooms is not permitted due to space limitations and safety regulations.
Do all of your rooms offer a view of the garden/park?
We have a limited number of rooms that offer a view of the park. If you wish to reserve a room with garden view, please let us know as soon as possible. Please note that this request is subject to availability.

Other General Information

Can I get your price list?
Our prices may vary based on your stay duration and accommodation availability. To find accommodation prices, please select your dates on our website at www.galeriarooms.com or send an inquiry to info@galeriarooms.com.
How can I find out what is included in the accommodation price?
To find out what is included in the accommodation price, simply select your dates at www.galeriarooms.com. You will see a detailed description of what is included in the price of the room you selected. Additionally, a detailed description will be included in the reservation confirmation email you receive after completing your booking.
Do you offer any special deals or discounts?
Check out our Special Offers page to discover all our exclusive deals!